Choosing the Right Partner: Why It Matters Now More Than Ever
For medical imaging centers, MRI system uptime isn’t optional—it’s essential.
From tight scan schedules to limited budgets, facilities need a maintenance provider who doesn’t just respond to issues—they anticipate them. But with so many options available, how do you confidently choose the right one?
Here’s what we know: your choice of provider could mean the difference between long-term system performance—or frequent, costly disruptions.
At TMC, we’ve spent decades guiding imaging facilities toward smarter, more reliable MRI operations. And today, we’re here to help you make the most informed decision possible.
What to Look for in an MRI Maintenance Provider
Choosing the right provider starts with asking the right questions. Based on our experience, here are the most critical criteria to evaluate:
1. Expertise That Goes Beyond the Basics
“The first thing to look for is expertise,” says a senior TMC engineer. “Not just how long someone’s been doing service, but how deep their knowledge really goes—especially on newer systems.”
Look for:
- Field engineers with decades of hands-on experience
- In-house teams that understand both repair and supply chains
- Technicians familiar with OEM standards and third-party efficiencies
At TMC, our team brings 25+ years of combined expertise, including former OEM techs and magnet specialists. That means we know the equipment—and the challenges—inside and out.
2. Access to the Right Parts and Resources
Many providers can diagnose problems—but can they fix them quickly?
Ask:
This is where TMC shines. As a full-service provider, we manage our own parts supply chain, refurbish our own coldheads, and offer rapid-response liquid helium delivery.
3. System Uptime and Response Time
“The question isn’t just ‘how fast will you show up?’” says one TMC client. “It’s ‘will you stop the issue before it even happens?’”
TMC’s average onsite response time? Less than 24 hours.
And with our remote monitoring services, we often fix problems before they ever interrupt scanning.
Why Consider a Third-Party MRI Maintenance Provider?
While OEMs (Original Equipment Manufacturers) may seem like the obvious choice, third-party providers often offer greater flexibility, faster service, and more value for your budget.
Benefits of Third-Party Service:
- Cost Savings: OEM contracts rise year after year. Third-party pricing stays competitive—often at a fraction of the cost.
- Legacy System Support: OEMs want you to upgrade. We help you optimize and extend the life of your current system.
- Customized Service Plans: You’re not locked into a one-size-fits-all model.
Faster Communication and Flexibility: We don’t route service calls through layers of bureaucracy—we act quickly and directly.
How TMC Compares: Full-Service Support, Personalized for You
TMC stands apart by offering a comprehensive, experience-backed approach that few providers—OEM or otherwise—can match.
What we bring to the table:
- OEM-Level Expertise: Our techs have trained with OEMs and bring that precision to every job.
- Refurbishment Capabilities: We rebuild key components in-house, extending life and reducing costs.
- Liquid Helium Management: We handle all logistics and fill needs, minimizing helium loss and service delays.
- Predictive Maintenance Tools: From remote monitoring to data-driven diagnostics, we help prevent breakdowns.
True Partnership Mentality: We don’t just fix equipment—we build long-term solutions together.
Real-World Impact: A Facility Saved Thousands With TMC
One rural hospital partnered with TMC after being told by their OEM that their older MRI system was “no longer serviceable.”
Instead of upgrading to a million-dollar machine, TMC:
- Sourced and replaced key system components
- Implemented a remote monitoring program
- Reduced helium waste by 60% over six months
Result? Their current MRI is still operating at peak efficiency two years later—with no unexpected downtime.
How to Get Started with TMC
Step 1: Schedule an MRI System Assessment
We’ll inspect your equipment and help you compare your current service options.
Step 2: Receive a Custom Maintenance Plan
We’ll match your system, usage, and budget to the right level of service.
Step 3: Eliminate Surprises and Maximize Uptime
Our team proactively monitors and maintains your system—so you stay in control.
Make the Smart Choice Today
Don’t wait for the next failure or OEM price hike. Choose a provider who’s invested in your uptime, your budget, and your peace of mind.
👉 Schedule Your MRI System Assessment Today Not ready yet?
🎯 Download Our Checklist: 7 Questions to Ask Before Choosing a Maintenance Provider